Archive for June, 2008

It’s a fact of life that most of us, if not all of us, are extremely busy nowadays. Many of us are so busy, as a matter of fact, that irrespective of the type of work we do, we increasingly feel crowded in by events and responsibilities. For some people, this is to such an extent that their work life has already started to encroach on their personal time and space. Since our time and energy are finite, we end up having no choice but to de-emphasize non-work related issues and events. In many cases, however, these are as important as their work-related equivalents – if not more so. So our lives end up becoming imbalanced and out of sync as a result.

Everyone, therefore, can definitely benefit from learning how to making busy and/or hectic lives manageable so that they can achieve their personal and professional goals.

In and of itself, time cannot be managed – this is something that people have known for centuries. What can be managed, however – what everyone needs to learn to manage in order to cope – is the way we use our time. How we go about our day can be managed and the way we manage our time can definitely be improved upon.

Julie-Ann Amos’s book Manage Your Time represents a refreshing new approach to time management. This book aims to give its readers new and sound advice, hints and tips for managing what to do with time and how to go about one’s day. It explores the two issues of “what you do” and “how you do it”. It aims to teach its readers the difference between efficiency and effectiveness and importance and urgency, and how to this knowledge can be used to make time one’s friend and not one’s enemy.

 

Joe is a mid-level manager who was promoted from a technical position several years ago. Upon promotion, Joe enjoyed the benefit of experienced staff working for him. His team worked well together and received praise for their productivity. However, rapid change in his industry resulted in a restructuring of the company. One of Joe’s direct reports was soon promoted into management, another retired and another took a higher paying job with a competitor.

Left with a skeleton crew, Joe was faced with the challenge of hiring new employees and rebuilding his team. Being a perfectionist who strives for excellence in everything he does, Joe found himself working longer hours, “cleaning up” behind his newer employees who were not performing to his standards. Joe’s home life was suffering. His wife complained he was never home. A family guy, Joe was distraught by missing out on his children’s activities. A recent extended illness was a wake-up call for Joe. His life was a mess, and he just couldn’t keep up the pace.

Joe’s boss recognized the strain on Joe. Seeing the management potential in Joe and being concerned for his Joe’s well-being, he encouraged Joe to participate in coaching. Although Joe was initially reluctant, his boss shared with Joe that he worked with his own coach and found it to be a very beneficial experience.

When we began coaching, Joe revealed that he had participated in several management training courses, but when left on his own, he fell back into old behaviors. He knew what he should be doing as a manager, but he was having difficulty implementing new skills consistently.

Joe identified several areas that he wanted to target with coaching. Joe wanted to mentor his direct reports better. He wanted his team to look out for one another and pitch in when necessary. He also wanted to manage his time better and reduce his workweek to no more than 45 hours (he had been working 60-70 hours per week). After his goals were set, Joe asked his direct reports for feedback on how they experienced his management style. He was shocked to learn that two of his newest hires were looking for different jobs because they did not feel challenged. They explained they felt undermined by Joe when he “fixed” their work.

With coaching, Joe began prioritizing his time more effectively. Initially, he was reluctant to invest the time in explaining and demonstrating more complicated procedures to his newer employees. When they didn’t perform to his standards, Joe simply stepped in to “fix” the problems and then felt so frustrated with his staff for not “knowing better” that he didn’t want to take the time to explain what he had done. However, he realized this approach was not working. Joe committed to pointing out the problems and stepping back as his employees attempted to make corrections. He would be there to answer questions while encouraging them to figure things out on their own. Although Joe feared this would take up too much time, we prioritized his other tasks so that he could cut back on paperwork while investing this additional time to train his staff.

To create accountability, Joe informed his wife and children of his intentions to make changes at work so that he would have more time with his family. On his desk, he placed a picture of himself fishing with his son as a reminder of his primary motivation to persist with these changes, even when he became frustrated.

The first weeks were very frustrating for Joe! He found his employees waiting for him to jump in and tell them what to do when they felt challenged. Because Joe had such a hard time refraining from correcting problems himself, I requested that he envision his hands tied behind his back as he asked his employees how to correct the problems in their work. Rather than focusing excessively on the problems, I also challenged Joe to look for his employees’ wins and successes. We discussed how to leverage these as teaching opportunities with his staff.

Within weeks, Joe noticed a substantial difference in the morale of his staff. He felt more confident in training them to work directly with customers, which ultimately freed up more of his time.

Within a couple of months, Joe had cut his workweek down to fewer than 50 hours per week. Each week, he was feeling more confident in his staff and delegating more responsibilities. Morale and productivity were steadily improving and Joe noticed his staff taking pride in their work. Joe also was enjoying his work again. And, he was spending more time with his family.

Soon Joe was getting positive feedback from his boss and staff in other departments who were noticing how well Joe’s staff worked together. The real test came when Joe took a 2-week vacation. Although he took his cell phone along just in case of an emergency, it never rang! Joe returned to the office to learn his staff had pulled together to handle a significant problem and successfully resolved it without calling him. When Joe ended his coaching after 6 months, he was consistently working 40 to 45 hours per week with after-hours availability to his staff by cell phone. His cell phone rarely rang!

Note: Coaching is a confidential relationship. This story is being shared with my client’s permission. Identifying information has been altered to protect client confidentiality.

About the Author: Business & Life Coach, Sabrina Schleicher, Ph.D. offers a FREE E-Course: 7 INSIDE TIME MANAGEMENT SECRETS OF ELITE PERFORMERS plus FREE subscription to her newsletter at http://www.tapthepotential.com

 

The advice often given to young couples starting off in life is “Not to buy what you cannot afford”. The same basic advice should be heeded by many. If you cannot afford it- then do not buy the item. But what of investing in your own future in terms of an investment in your personal education or training as well as investments in your own personal career. Is this not getting ahead in life? Is this not money well spent? Even if you have to borrow and go into debt is this not money well spent?

If at the end of the day , year or decade you will be much further ahead in position , salary as well as benefits in addition to “job” and “personal” satisfaction is this not money, time and effort well spent and allocated. ? Indeed it is and can well be.

In the case of your education a dollar borrowed now will result in better jobs- that you will most likely find more challenging and enjoyable , and have a lot more financial reward than a job on the status scale – say as a bus driver or a technician doing oil jobs at your local Wal-Mart. In the case of a vehicle or car loan it may be a godsend. If your vehicle is not reliable – then how can you show up on time, keep your job without an image and reputation of reliability? Not only do you want to keep your employment and income associated with the job but also the job references from your employment superiors for use with other employers for better positions and pay, or for promotion within your present organization. You may even run into a case of promotion within your present firm to another branch office or plant. Not having reliable transport may limit your promotion offerings and flexibility. In addition, if you take out a loan to purchase that vehicle, you may well have upscaled and upgraded your car or SUV, from the models that you most likely would have purchased. By doing so, and driving a higher grade auto model, you may well appear as a more established, senior, more experienced and established employee as well as individual. Fortunately or unfortunately in life most comes down to appearances and perceptions.

There may be a much better and / or better paying job but its way across town, or in an area not served by the bus transit system. Or it may be the case that there is bus service – but if devours a good two to three hours a day of travel time. Good bye to your personal social life. You may have all the money in the world – the wealth of Bill Gates Himself and yet no time or energy to enjoy it. So much for all that pay of that new wonderful job.

A real step foreword as they say. It is always a case of reward versus cost or cost versus benefit. It is a case by case analysis.

In addition you should think of additional or add on costs. Do not stretch yourself too thin – financially. A course at university may not be offered in your calendar year – you will have to complete your schooling fully at a later date than expected. A course may be full – ditto for time delay. Or you may even have to repeat a course or change plans along the way necessitating longer time duration of studies. Leave a buffer of funding both for yourself and as well with the agency that provided the loan – be at bank, savings and loan, credit union or even parents or relatives. Don’t break the bank so to speak at the first step. The same analysis of benefit versus costs prevails in the car / transport / job scenario situation. Many people will drive across town for a bargain to save a dollar and spend $ 10 on gas costs in the process. Incorporate the price of gas into your final net salary not as an aside.

Lastly and most importantly – always pay your bills. Never take on more than you can chew, or in this case afford. Before making that commitment for a loan or undertaking always evaluate carefully before signing on the bottom line. It’s not only a matter of convenience. Your credibility itself is on the line, in addition to your personal honor and integrity and reputation. Pay your bills on time – even earlier than required. This applies to all loans – whether they are for rent, mortgage, utility bills, bank loans, charge card payments or student loans. If you cannot pay in full, then at least pay a bit above the minimum payment. If you are really stuck then contact the lender. Explain the situation honestly. Make a commitment and follow through. Remember the whole point of the exercise was your self improvement – an investment in yourself. To not take the exercise seriously is to shortchange yourself and your future opportunities as well as income stream in the future. To borrow for yourself and personal gain make prudent sense.

About The Author: Maxwell Z. Rubin: Winnipeg Job Bank http://www.winnipegjobshark.com , Property Tax Reduction http://www.realtytaxconsultant.com/ , Car Payments Vancouver British Columbia http://www.secondchancefinance.ca

 

Organizations have to deal with myriad factors that contribute to and affect their performance. Nowadays, they are realizing that, of all these factors, the human element is clearly the most critical, precisely because it is at once the most important – a company is only as strong as its weakest employee – the most volatile and the least predictable of all the things that companies must concern themselves with on a daily basis. It is impossible, after all, to reduce human beings to mere numbers on sheets of paper or in a computer program – or, moreover, expect them to react the same way every time to stimuli. This means, therefore, that in order to make a company work, everyone within it must learn how to deal with people. And this is no mean feat at all, as many a manager or human resources practitioner has learned the hard way.

Managing people is all about working on the human element and synchronizing these human factors with an organization’s overall strategy so as to give said organization a competitive edge. So by definition, knowing how to manage people is more than just an HR-specific role.

Knowing how to deal with people is so vital that, despite the fact that this area is traditionally that of the human resources department (and of course many specialized facets of ‘dealing with people’ still do remain under the ambit of human resources), there is still a pressing need for people in a company to learn how to deal better with people. Most especially managers, who deal with their staff first and foremost and as such must strive to learn the basics of HR.

Books like Y.C. Halan’s Managing People provide their readers with necessary basic information regarding the various facets of people management. Think of them as HR manuals for non-HR specialists.

 

There’s a simple secret all businesses need to learn in order to increase sales and productivity. Happy, motivated employees are good employees. Most of the time, it doesn’t even matter what the job is or what the company does. If employees are motivated and feel like they’re taken care of by management, the company’s productivity increases. Three easy ways for a company to motivate employees are hiring a motivational speaker, taking employees on a company retreat and starting an incentive program.

Hiring A Motivational Speaker

A motivational speaker can be a great way to motivate employees, but choosing one can be a daunting task. How do you know if you’re getting a good one? First, decide how your message should be delivered. Do you want an expert in your field or do you want someone who’s specially trained in motivating employees? The best bet is usually a speaker who’s has some experience specifically motivating employees. They can always tailor their message to your company, but a professional motivational speaker will most likely have a variety of tools, from anecdotes to humor to hold a group’s attention.

Don’t be afraid to ask for and check references. A professional motivational speaker will have a list of past clients and be willing to share them with a potential client. Also, ask to see a video recording of a past speech.

Taking Employees On A Company Retreat

A retreat doesn’t have to be complicated. Just the act of getting out of the office for a day will often recharge employees. A keynote speaker to bring everyone together at the beginning and the end of the day will foster great communication. Be sure to plan lots of different team building activities for employees and break them out in small groups to talk about positive and negative employee issues and how they can be improved. A good keynote speaker should have some ideas that go along with his or her speech.

Starting An Incentive Program

At your retreat, have your keynote speaker lay out a new employee incentive program. If you’re stuck on ideas, ask your motivational speaker for things they’ve seen work in other workplaces. One simple incentive program is a public thank you to employees. It works like this. Provide blank post cards to each employee. If someone else helped them in any way, ask them to write a little note of thanks on the card.

Cards can then be posted in a public place for everyone to read. At the end of the month, collect all the cards and have a drawing for one prize winner. The prize can be something as simple as a gift card to a local lunch spot or an extra hour of vacation pay. Then, all cards can be given to the person they were for. It’s a simple way to make employees feel like a team and doesn’t cost a lot to start up or maintain.

Starting with a motivational speaker, there are hundreds of ways companies can motivate their employees to be at their best. Motivated employees will be the backbone of your company and are well worth their weight in gold.

About the Author: Christine Harrell is a freelance writer. For more information please visit http://www.julietfunt.com

 

Getting the most out of your day can be difficult with a busy schedule, but you can use these tips to help you maximize your time in order to be better available to employees.

Do your personal email first. Productivity experts will tell you this is wrong, but if you read family mail only after you have read all your office mail (including the interoffice memo about parking spaces) is simply bad for moral. This does not mean you encourage people to spend time on family mail, just get it out of the way. After that, everything else will be a breeze.

Do your least favorite tasks second. Get your most tedious and least desirable tasks out of the way earlier in the day. This will give you a more positive outlook on the rest of the day.

Focus your energy on things that matter. Don’t let trivial tasks take time away from things that are really important. After that least favorite tasks you follow a to-do list. Find a good to-do list to track your daily items, and stick to it.

Do not make a list of 4000 items that will be done in six years and call it a to-do list. The 4000 item list is called a master list and will include things like learn Latin and swim across the Chari River. It includes all your hopes, dreams, and will not get done today.

A to-do list is a list of things that you will do today or your day will be unproductive; meet with Bob, lunch with new client, interview one new sales manager, pick up laundry on the way home. Put you list in the order of priority and of time. You have an appointment with the interviewee and the new client, so set the meeting with Bob first thing or at the end of the day. Call Bob to confirm.

Do only what is necessary but plan more than you think you can do. Your to-do list has the great option of things that don’t have to be done today, but some things need to be done by the end of next week. Always include a little extra, it can actually be a great motivator. If you manage to get everything done, you’ll enjoy a great sense of achievement and if you don’t, the to-do list for tomorrow is ready for more. Get the key things done first, then see if you have time for additional things.

Be on time. In fact, be known for being on time. You don’t waste other people’s time and you do not expect your time to be wasted. This is actually a big deal. Never keep people waiting for appointments or meetings if you can help it. If you have this type reputation then on the rare occasion that you arrive late you simple say ‘excuse me, I was detained.’ No need for a story, people will trust that there was a valid reason.

Get to work early at least once a week. That uninterrupted time in an unoccupied office can help you get things done or allow you to organize your to-do list for the day. Line everything up before there are any distractions to slow you down.

If you are the boss, don’t stay late. People often feel they have to leave no earlier than their boss. If you are the boss and really have work to do, take it home and do it after the kids are in bed.

Identify things which waste your time. Do you take a long coffee break or have a colleague that talks just a bit too much? Figure these out and cut them out of your day. Everyone has little things that detract their attention and make them lose focus. If you can do this and save 30 minutes a day, pass the idea on in conversation (to that colleague that likes to talk) and your team will be 30 minutes more productive per person per day. For a 5 person team, 30 minutes per person adds up to over 3 extra months of work being accomplished in a given year.

Get the most out of meetings. This is like being on time. Be organized and prepared for each meeting to increase everyone’s productivity. Saving time was already mentioned. Is it possible to save an additional hour each week by effectiveness and proper time management?

Create a schedule for email and online time. Look at mail first thing each morning and again at 4 in the afternoon, or leave it opened all day. This comes down to the individual and you have to find out what system works best for you. If you decide to change, make sure that people are aware, You don’t want people to email you for a quick answer if you are only looking at mail once a day. No matter what your schedule, stick to it.

Stick to schedules and routines. They are not exciting, but schedules and routines can help streamline and improve your productivity. This will also help others be more productive because no stressed out time wasted looking for you when you are not there.

Not all stress is bad.

About the Author: Cindy King. Get a free special report that gives you the 8 Steps To Develop Your International Business easily from where your business is now. This valuable report is yours when you sign up for the Get International Clients free weekly newsletter, with easy to implement tips and case studies to help you develop your international mindset and get you more international clients today. Get yours now at http://cindyking.biz/get-international-clients

 

Who owns the leadership development process for the company? I mean who is the ultimate person responsible for ensuring that you’re recruiting, hiring, and retaining talent for your company. I would not be surprise if some said Human Resources or others said the CEO. Those who selected the CEO are half right. Ensuring the recruitment and retention of key talent is a shared responsibility between the CEO and his board. Human Resources are responsible for developing and administering a reasonable process that assists the CEO and Board in ensuring that Leadership Development takes place.

Consider this quote from this month’s Chief Executive Magazine:

“Forget capital, strategy, R&D. In today’s fast-paced, global economy, the most important criteria for success may well be a robust, active process for identifying, developing, and retaining leaders three or more levels below the CEO.”

As companies move in the direction of expanding their operations overseas, they have an ever increasing requirement for talented managers throughout the ranks of the company. Thus, the need to make sure they have a process in place for identifying, developing, and keeping leaders in their companies. Boards of Directors have the responsibility of holding their CEO’s accountable. For making sure there is exists a pipeline of talented and capable individuals who can make the upward transition positively and not in an abortive manner such as experienced at Dell Computers or Starbucks, where the CEO’s whose return were necessary to bring the companies out of the doldrums and shore up failing stock prices.

Our experience has shown that well defined strategies, and superbly designed products are useless, without talented people to implement the strategy and manufacture, sell the product, and manage the processes required to get it all done. It’s incumbent on the CEO to make sure they have well designed and developed workforce plan that allows for strong recruiting and provides an intractable path for retention talented employees at all levels of their organization. If this means that, they have to become personally involved in the leadership training great. What better way for the CEO to know the strengths and weaknesses of their talent pool.

So when considering what the CEO’s can do to develop leaders in their organizations? I feel there are three key areas:

  1. Working with their BOD to determine what and how they are going to measure potential new leaders in the company. How they are going to educate and train them so they are successful in moving the company forward even if that means doing things differently.
  2. Demanding that their Human Resource Function provides process by which they (the HR department) are constantly on the lookout for talent individuals that will bring value to the company, helping those employees who are no longer motivated or who do not have the skills needed for the job leave
  3. Be actively involved in the education and training of those identified as potential future leaders. Do this by teaching some of the leadership classes, also having members of your senior management staff engage in coaching and teaching as well.

In closing, I realize some will say there are more things that the CEO should do but RHR CEO Tom Saporito supports what we are saying when he says: “First, people have to have the right experiences. Second, they need some kind of mechanism to process those experiences. And third, they have to have the inclination to learn.” By involving the board and focusing HR on results, oriented leadership development is how a CEO can truly develop leaders.

© Timothy A. Wilson 2008. All Rights Reserved

About the Author: Tim is a proven expert in the areas of accountability, effective team communication, diversity management and enhanced employee performance. He has impacted organizations ranging from nationwide non-profit organizations to up-and-coming Architectural firms by facilitating team building, conducting training and change management and coaching individual executives to achieve success within their organizations. His coaching and consultation services are often sought within the New England corporate community and beyond.

Sign up for our Managers Tool Kit at our website http://www.tawilsonassociates.com

 

Many a management thinker holds that the team format is quite simply the best organization design for getting all employees involved in creating business success and profitability – namely, in the everyday flow of company work – and this would really seem to be the case.

Be that as it may, however, the question still remains: how are managers and leaders able to develop and implement the frameworks, disciplines, and techniques that are required for team building and good team performance – or, for those with systems already in place, how do they improve upon what is already in play?

This is a basic but exceedingly important question that many executives, organizations and companies, both large and small, are constantly asking themselves in their pursuit of better team output and better company performance.

The bottom line, therefore, is that there is a pressing need for groups of all sorts, whether from large or small companies, to learn about team building and how to go about it.

Paul Parcon’s book on team building, entitled Develop Your Team Building Skills, provides its readers with specific tools for the development of individuals, teams, and organizations. That said, however, it has as its special focus the formation of teams and their motivation as well to achieve the goals stated and set by the company.

The book tackles each step of the team-building process. It starts out by discussing the need for team building in the first place and providing a justification for the added expense and effort; discusses ‘ingredients’ of team building, types of teams, skills needed for teamwork, the team development process, team leader characteristics, actual steps to build an effective team, and other such matters; and ends by providing advice on what to do in case teams fail to achieve their objectives.

 

Microsoft wanted to know how individuals around the world were faring with their productivity. Microsoft seems the logical group to be asking this question since productivity generally follows technology.  So from September, 2004 through January, 2005 they ran a survey called the ‘Personal Productivity Challenge’ or PPC.

The response was phenomenal. 38,000 people in over 200 countries rated their individual productivity by responding to 18 statements about work-related practices. Here are some of the results:

- Of the people who work an average of 45 hours a week, they consider 17 of those hours to be unproductive.

- The average number of emails received daily: 49.

- Workers spend 5.6 hours per week in meetings. 69% feel the meetings aren’t productive.

- Most common productivity pitfalls: ineffective meetings (46%), lack of team communication (36%) and procrastination (37%).

Dr. Larry Baker of Atlanta developed the survey and his statement is right on the mark. “In my three decades of studying what makes workers productive, I’ve found that most crucial skills are the ability to efficiently communicate across all kinds of boundaries, share important documents and manage the increasing volumes of information.”

Now remember that 95% of information is still found on paper.

Searching for information still comes down to the productivity level of the individual and his/her:

1) Skills: Have they assessed their level of need?

2) Training: “42% of executives worldwide feel improving workers skills and knowledge increases productivity.” (Watson Wyatt)

3) Application: Do they receive support and feedback on their progress?

4) Tools: Using them instead of relying on them: There is no magic bullet.

5) Managing outcomes: Which tends to manage everything else.

If you want to increase productivity in your organization, start at the individual level NOW because when it comes to productivity, procrastination is not your friend.

(c) Cynthia Kyriazis

About the Author: Cynthia Kyriazis is a Professional Organizer, trainer, consultant, speaker, coach and author with over 20 years management experience in multi-unit corporations. She is President of Organize it, Inc., an organizational consulting firm serving Fortune 500 clients since 1995. Cynthia has worked with over 150 companies and hundreds of professionals to help improve performance in the areas of time, information, space and electronic file management.

Cynthia has appeared in the Philadelphia Inquirer, Kansas City Star and the Legal Intelligencer. She currently serves as Secretary on the Board of Directors for the National Association of Professional Organizers (NAPO), member of the National Speakers Association (NSA), member of International Society for Performance Improvement – Kansas City chapter (ISPI-KC) and consultant to the American Coaching Association.

 

Meetings and meeting-related problems are the bane of many an organization. These sorts of issues are counted as some of the most significant problems faced by many companies today, from small organizations to multinational conglomerates. Poorly organized meetings waste resources – from office supplies and electricity to the time and energy of the people attending them – and because they do so, may serve to demotivate people. They thus can be counterproductive and may even result in the creation of long-lasting factions in offices. Yet meetings cannot be avoided altogether; although some alternatives to meetings do exist (as a matter of fact some meetings really are unnecessary), in some other scenarios meetings are unavoidable.

Meetings are conducted at many levels in an organization, from the exclusively rank and file to the exclusively executive. They can be more homogenous as well, mixing participants from different levels in organizations. Also, a person may at one point in time be involved merely as a participant, but sooner or later can rise in the company hierarchy and conduct his or her own meetings.

It is therefore in organizations’ best interest for everyone to learn all about meetings and how to conduct them effectively.

Rita James’ book Develop Your Skills to Conduct Effective Meetings is one book that aims to teach its readers all about meetings and how to properly prepare for them. It stresses the importance of planning and preparation in order to ensure that meetings function smoothly.

The book delves into theory, discussing the purposes of meetings, interaction models for meetings and their importance, but does not stop there. It also provides information that even executives would find significant, such as guidance regarding organizing and managing different types of meetings, important factors which keep meetings focused and moving forward, and suggestions regarding how to drum up participation during meetings.