Archive for July, 2008

When some people reach a certain level in your executive career, they start to … well, coast a bit sometimes.

Are you one of them? Be honest, now. Have you decided – actively or not – that you already know enough, and don’t need to continue improving your skill set?

Call it a feeling of invincibility. It has its advantages in the business world, but it can have its drawbacks, too. Particularly when you start thinking about changing careers, and especially when you start thinking about moving into a different industry.

When you explore a new career, you’re going to see two groups of folks: the people already doing the work you want to do, and the ones who aren’t there yet, but want to be.

Not all of them are pursuing continuing education to make themselves better candidates for the management positions they’re after.

But a lot of them are. And that’s an extra point or two they’ll have on you when you start sending out your resume to recruiters and headhunters and the like.

Now, that by itself may not be enough of a motivator for you. Real world experience is often a more powerful aphrodisiac to a hiring manager than a college degree at any level.

But it’s also fair to say that 1) everyone can use a tune-up, and 2) academia often serves as a hot spot for research and trend-spotting in many industries. So don’t dismiss the education thing outright.

Need a little present-moment way to look at it? Think of the people working around you. How much could they benefit from the increased knowledge your extra-educated self brings to a team? How much could your company improve? And then (to make it all about you again), how much better would your resume look when you’ve helped your team and your company make great strides?

Education isn’t just a lark. If you have a company that helps pay for continuing education (most do), you know they don’t think it’s a lark. They know it’ll only help their bottom line by keeping their people sharp. It’ll help your bottom line, too.

So if you haven’t gone through that course catalog yet, now’s as good a time as any to start. Whether it’s the local community college, a full-fledged degree program, your industry association’s event calendar, or a trade group certification course, go for it!

About the Author: Allen Voivod is the Chief Blogger for ResumeMachine.com, the leading resume distribution resource for managers, executives, and professionals looking to accelerate their job search results. Get the attention of thousands of hiring agents with the largest and most frequently updated recruiter database on the web, and dive into a wealth of immediately useful career articles and blog posts – all at http://www.ResumeMachine.com

 

Managing employees’ personal problems has become one of the tools, techniques and processes of modern human resources management. The problems may vary from marital strife, bereavement to financial matters etc. The resultant effect could be absenteeism, poor productivity and other negative behaviour in the workplace.

It then becomes necessary that a Manager should be able to provide assistance by way of counselling, offering financial advice etc.

The Human Resources team should adopt policies aimed at promoting employee respect and professionalism. A company that institutes and enforces policies that allow zero tolerance for harassment, for discrimination and for safety incidents, makes its workforce feel safe, supported and respected. Employers may also help by arming employees with the tools to cope with personal problems. For example, companies can offer managers training in dealing with emotionally related issues in the workplace, courses on communication skills and conflict resolutions. They can also conduct pschometric test to determine what makes each employees tick.

Moreso, Management should show more empathy in handling issues like this. For example, when employees are going through challenges in their lives, some flexibility in the work schedule cab be very helpful in easing their stress.

Of course, business needs remain top priority, but it is worth mentioning that exploring options such as flexible part time employment, working from home, job sharing could go a long way to help. The bottom line is that employees that feel supported by their companies will also feel more positive about their jobs, they will also be more productive, less likely to burn out more likely to recommend the company as a place to work and more willing to go the extra mile for the organization.

About the Author: This article was written by Chidosie Obazi. Visit the author’s webpage here.

 

Many managerial guru’s claim that one of the main ways of getting staff enthusiastic is to simply align the goals of the company with their goals. If you aren’t sure of what the employees goals are then sit down and discuss them, find out their personal goals and help them achieve it; offer them further training or give them further responsibility, try and understand why they aren’t motivated.
Communication is key and by keeping employees in the loop and making them feel part of the entire process you will notice a difference in their overall behavior.

Part of communicating with employees is also to recognize the effort that they are making, if they are not making a good effort stay positive and highlight where they have been good, but also say to them that they have the ability to do more, encourage them to improve. Constructive criticism can sometimes be difficult for employees to swallow but offer them training or offer them some form of incentive to doing well. Sit with each employee on a regular basis and discuss short term individual aims.

Team building is a brilliant way to enthuse employees, workshop days or even the occasional night out will encourage employees to become friendly with one another and will allow you to break down the ‘boss’ barrier that many people feel inhibited by. Not only will team building be an excellent way for employees to relax but can be a useful tool in training and re-illustrating your company views to them.

As already illustrated communication is the key, speak to your employees, break down any barriers and try to understand their own personal aims. If you don’t understand who your employees are then you will never motivate nor relate to them.

About the Author: This article is by Laura Davies. For further business advice contact IBD-UK specialists in helping people grow their business.

 

Can Strategy really be put into the same category as a good book, your favourite CD or a celebrity chef? Can you really do it justice in an afternoon? The answer is most definitely yes and you can make it just as pleasurable with or without a teapot and a plate of custard creams.

No, I have not lost my marbles, I just believe that many organisations spend too much time sitting around a polished table poring over management accounts, making poor decisions and crafting strategies that they are unable to communicate to their workforces. And what is the result, a thick document that ends up in the shredder, and even worse does not help the organisation in any way at all.

So how is this feat to be achieved, read on.

First of all we have to make an assumption that those running the organisation are at least technically competent, even if their management and leadership styles are less than ideal. They should have a good idea of the state of the company, the competition, the environment and of course the employees.

Step 1, stare hard at your organisation and look at all aspects of it, not just the balance sheet or profit and loss account. How adaptable is it, have you got the right skills, is it too big or too small or perhaps suited for other markets? Record this information in a suitable fashion, maybe using sketches, mind maps or pictures (you will see why shortly).

Step 2, gaze into the future (how far in advance is up to you) and create a really good idea of what the organisation needs to be like in order to fend off the competition, where it will be, how it will work, what markets it will be in. If your time horizon is short then you can simply extrapolate from existing data. If you have a long time horizon then you may need to consider scenario planning or some sort of Futures Programme. Don’t be influenced too much by the present, your organisation should be succeeding on its own a a point in the future.

Step 3, create a storyboard. A simple version may consist of 6 boxes on a sheet of flip chart paper. Number the boxes 1 to 6 and put the output from Step 1 into box 1 and the output from Step 2 into box 6. This is easier if you use visual items such as pictures but adapt everything to suit yourselves. You can even add or remove boxes if you wish. By now you will have guessed that the Step 4 is to fill in the intermediate steps but going backwards from the future to the present, by asking ‘how did we get here?’ rather than ‘how do we get there?’. This way you will always get to your desired end point!

The results of steps 1 to 4 is a storyboard that many in the creative industries will be familiar with. It tells a story which is how we prefer to take in information. It also allows others to add their own perspective without actually changing the story (try doing that with a strategy document). This raw document can also be used immediately by Human Resources and Marketing to communicate this strategy to employees and other stakeholders and it can be updated regularly.

This method really does work, why not give it a try?

About the Author: Derek Cheshire is an expert, speaker, consultant and facilitator in the areas of Business Creativity, Innovation and Idea Generation. He is creator of the Innovation Toolkit, and co creator of workshops such as Creating The Difference, Creativity as a Business Tool, Sticky Strategy and The Idea Factory. Derek is also a director of the PRD Partnership, experts in commercialising ideas.

You can receive regular ideas and updates on Business Creativity and Innovation by visiting http://www.creative4business.co.uk and filling out the simple sign up form. See also http://www.prdpartnership.com

 

In this day and age – the Information Age – we are spoiled for choice regarding information and, as a result, for opportunities, as never before. Enormous amounts of data can very easily be obtained, almost instantaneously, on the internet, and, somewhat less rapidly, from other sources such as broadcast or print media.

This of course leads to an unprecedented increase in opportunities for all those able to access and make use of this information to further their ends. This information opens up new avenues for both individuals and companies that are both knowledgeable and ready to make use of it.

Not all the vast amount of information available nowadays means the same to everyone. Some of it is more useful to some people or groups than others. In addition, not all this information may actually be factual or accurate; as a result, some may be downright damaging. Selecting which opportunities and information to exploit and which to forego is thus vital to living and working productively.

However, as we all know, making good choices of this kind is infinitely easier said than done. The amount of information that many of us feel we need to absorb and process can be overwhelming, and can lead to paralysis – and/or bad decisions.

In his book “How to Survive the Information Age at Work”, author Ron Hopkins teaches his readers key principles to navigate this vast sea of information and opportunities without drowning. In addition, he also provides practical tips in the form of ‘snorkels’ and ‘buoyancy devices’ to help people cope in case they do get pulled under by developments. Mr. Hopkins aims to teach readers how to achieve `peak performance amid never-ending change’ in this modern-day world through teaching them to be selective regarding the information they work with.

 

A tight knit team is a group of competent individuals who care deeply about each other and are fiercely committed to their mission. They are highly motivated to combining their energy and expertise to achieve the common objective. From our observation and studies on building teams, we have found three primary conditions that have to be met in order to attain higher levels of team performance and member satisfaction.

* Resources and Commitment
* Ownership and Heart
* Learning

These three conditions are the heart and soul of teamwork but are not blueprints. Every team is unique, and the requirements and details of its teamwork have to be worked out separately. Let’s look closer at condition number two – Ownership and Heart.

CONDITION NO 2 – OWNERSHIP AND HEART

This condition necessary for teamwork to blossom requires that building teams occur from the “inside out.” In other words, people have to work hard at developing “team friendly” attitudes, values and beliefs. Teamwork functions best when people believe it from the heart and act or think with integrity and in a way that is aligned with basic team principles. Tightly knit teams are built on attitudes, mindset, and values as much as the policies and systems to support them. At its most basic level the key to unlocking the power of the teamwork “Genie” depends on the willingness of the team members to rub the lamp of responsibility. Stake holders in the team need a passion for personal management to “install” teamwork and to nurture it. The seeds of teamwork have to be planted, cared for, and developed by the members themselves. As we stated before, building teams doesn’t come from the outside in, it comes from the inside out.

There is no question that “outside” forces will impact the ease and speed with which teamwork takes hold. But those forces do not control the heart and will of the individuals. Each member is responsible for his/her actions to the group. There are so many people who just don’t get the idea of responsibility and yet these same people tell us that they can’t remember the last time that they had a serious teamwork experience. Some say that they have never felt the power, energy and enthusiasm that comes from a solid team experience.

All too often organization members are unaware of the level and quality of teamwork that is going on around them. They are too busy competing against each other to think about it much. In any social structure, if people are not willing to take responsibility, get involved or become interested in what is going on, they deserve what little luck gives them. Members forgo their right to complain about the level of morale and the quality of work life when they don’t assume responsibility, assist in building teams, and help to foster teamwork.

One of the key challenges today is to teach and empower people to be more proactive at building teams. The primary predators of teamwork are not outside of the team-it isn’t top management, it isn’t the union or the government, it isn’t the weather, or the stock holders. It is the mindset, paradigms, values and beliefs we form as members of a work group. We see a disturbingly large number of people in organizations who play the role of victim to these outside forces and lament about how unfortunate their work situation is, the low level of moral, and what everyone is doing to them.

Once team members form the perception that its problems are being caused by others or circumstances “out there,” they tend to over look the real problems. Many have a “teamwork” blind spot and don’t see the possibilities and potential that exists when we work as a team. They are too focused on the events beyond their control, don’t harness the available potential, and fail to create the culture that they want. A team cannot fulfill its potential and solve problems if issues and concerns are not identified and addressed. When building teams, members will continue to struggle by avoiding the work and thus the rewards that can be achieved through constructive openness. Teamwork can prosper if everyone is willing to give up some of their control needs, let go of the past baggage, break down the fences and silos that becomes what some people refer to as a seamless organization.

With a little more effort and practice, team members will begin to recognize and take control of what goes on within their teams. Team members can determine and control how resources will be managed effectively, how they treat each other, how well they will communicate with each other, whether or not they will speak up in team meeting, the amount of caring and sensitivity they will show to each other, whether they will support the leadership, and display a level of self management.

The level of teamwork, probably more than any other element of organization life, is controlled by the members of the team. Team members can choose to act in skillful and empowered ways or they can be passive and give away responsibility and let the external forces dictate the quality and level of teamwork that will exist.

About the Author: This article is written by Chris Stowell. If you would like more information on building teams, effective teamwork, leadership skill training or CMOE’s 25 years of team building experience, please contact a Regional Manager toll free at 888-262-2499 or (801) 569-3444.

 

Procrastination, taking too much responsibilities, making mistakes when multi-tasking and lack of time management. These are the reasons why a lot of people do not get things done.

It does not actually matter what the nature of your job is. For each day that you go to the office, there are piles of paperwork, tons of e-mails to sift through and other work-related tasks that you need to accomplish within that day. How do you get a burst of inspiration to actually tick off the items on your to-do list? Or do you just let things slide and allow your work to pile up until your deadline comes and you have to cram a supposedly 5-day’s worth of work into one very long session of overtime?

Helpful Concepts to Boost Your Productivity

If you’re like the average worker who is having problems boosting their productivity in the workplace, here are some concepts that you need to learn about:

* Get a productivity boost by dealing with the worst tasks first.

Do not fall into the trap of dealing with the easiest tasks at the start of a work day. If you already know that there is one particular task which would require your utmost concentration, blood sweat and tears, finish it from the time that you come into the office and set a deadline for yourself that it should be done before lunch.

Finishing with your most difficult tasks first thing in the morning will give you a sense of accomplishment, a burst of inspiration, and it sets the tone for a more productive rest of the day.

* Prioritize your to-do list.

If you feel that you have tons of work to accomplish within one day, learn how to prioritize. If a particular task does not serve a purpose, delete it from your to-do list. Deal with the most pressing tasks first, and take it from there.

* Take into consideration the times that you are most productive.

If you feel most productive in the morning, finish your most important tasks during that time. You can do the minor tasks on the times that you feel more lethargic, like after taking a full meal on lunch.

* Set targets and deadlines for yourself.

You will feel more inspired by setting a target for yourself. Deadlines are as important, they will give your productivity a boost since you know that there is a particular period that your task or project needs to be finished.

Additional Tips for Boosting Your Productivity and How You Can Keep Going

Now that you have gotten a head start in boosting your productivity, how will you manage to keep going? By recording the accomplishments that you have. Each milestone in your work, no matter how seemingly insignificant, will give you the strength to keep going and meeting your professional goals.

Finally, it would help to treat yourself to a relaxing reward as you meet each individual goal. With these tips, you can easily meet your goals, boost your productivity and have a more efficient working habit – then you will have no excuse to slack off anymore!

About the Author: This article was written by Ryan Midway Whiteside. For more information, please visit The Ultimate Guide To Personal Development. The site is filled with health tips, advice on improving productivity, goal setting, and so much more!

 

When you think about developing leadership skills for yourself or others picture a triangle. Draw a triangle on a piece of paper and label the three points: education, experience and feedback.

Let’s start with education, shall we?

I think most of us would agree that the foundation of a leadership training program is education. But I think that’s an incomplete assumption. What we gain from education is a standardized body of knowledge for the discipline being studied that provides you with a core set of theories. We rely on our college and university systems to deliver this foundation.

Your formal education helps you to think differently about the challenges you are facing. These intellectual experiences support your day to day work activities. Education broadens your thoughts and views by introducing you to general theories and principles that you’ll use to formulate situational conclusions.

Education and professional development courses or programs include reading and discussing books, E-books, articles, seminars, and best practices, audio and video programs by well known experts.
Use your education and professional development knowledge to help you think outside the box and adapt to a changing environment. You will never again accept that’s the way we’ve always done it.

Education alone is not enough to develop your current and future leaders.
Let’s move on to the second element of the triangle, experience.
We’ve all heard the expression experience is the best teacher. But is it really? Not without education and feedback.

What’s the best way to get good experience?

I believe it’s best developed by assigning a task to the individual or team. When the task is completed according to standards the level of difficulty in the next task is increased. Applying this process increases performance and sets a high standard of excellence. By increasing the level of difficulty or stress over time your subordinates will gain competence and confidence. Experience comes from requiring the right training in the right way to perform the task plus practice, practice, practice in short repetition. There is an element of risk on your part if the individual or team does not meet standards; as the leader you are responsible. This is not necessarily a bad thing. When the mind is put under stress it releases a chemical that fosters learning.

I became a believer in combining the three elements of education, experience and feedback in the training process as a culinary student a Johnson and Wales University. From 6 a.m. to 8 a.m. we would study the history and theory of cooking. From 8 a.m. to 11 a.m. we would be assigned menu items to cook for lunch and then serve the meal at 11:30 a.m. At 1 p.m. we received feedback from the Chef Instructor and other students. It was a process that kept you humble with a level of stress that drove you to perform according to standards.

Be on guard for poor repetition and practice, it is just as habit forming as good repetition and practice. Experience alone is not enough to gain leadership competence and good judgment.
The third element of the leadership triangle is my favorite, feedback.

Feedback allows the leader to use his or her experience and education to guide, teach and mentor subordinates. Leaders must actively search for opportunities to give and receive feedback. It is critical to your success that subordinates always know where they stand and how they can improve their performance. In my judgment feedback offers the leader the greatest opportunity to teach and mentor in a collaborative way by building trust, confidence and rapport with subordinates.

Feedback comes in various forms: face-to-face discussion or instruction, written reports, e-mails, hands on demonstrations, counseling, letters of appreciation, performance reviews and role playing or a simple thank you, to name a few.

We spend far too much time giving negative feedback. For feedback to be successful it must complete a circle. It is not enough to tell an employee what was done wrong or what could be improved. Catch your employees doing things right then reinforce their positive actions. Your staff will perform well those tasks that you pay attention to. The feedback should be timely, specific, understandable, accurate, controllable and given by someone the employee respects, and who demonstrates a desire for the employee to be successful.

Bring out the best in others by what is best in you. Use the leadership triangle as your guide. Great leaders invest considerable time and energy developing subordinates for successful leadership assignments.

By including the three elements of the leadership triangle, education, experience and feedback, in your leadership development you create a holistic view of your assessments to accomplish the mission and improve the organization.

Your goal should be to create a leader with well rounded skills; excellent people skills first and foremost and solid technical skills.

Be a leader who is remembered for a lifetime because you made a positive impact on the people you led.

If you are experiencing fear about deciding to be a leader, laugh your fears away by following this simple plan. Kenneth E. Strong, Jr, can help you eliminate those fears and give you the confidence to lead.

Download you copy of “Leadership Is A Choice” today at http://www.decidingtolead.com

Copyright 2008 All rights reserved. Kenneth E Strong, Jr. http://www.decidingtolead.com Front Row Connections, LLC, Virginia Beach, Virginia.

About the Author: Kenneth E. Strong, Jr., M.S., has been a licensed Nursing Home Administrator and Chief Operation Officer for 28 years. Mr. Strong received a Bachelor of Science in Health Services Administration from Providence College and a Master of Science in Health Care Administration from Salve Regina College.

The American Geriatric Society has published his articles and he has spoken on a variety of topics for the American College of Health Care Administrators and the New England Not-for-Profit Providers Conferences.

 

The human resource department of an organization is entrusted with various responsibilities, recruitment and selection being one of them. To select the right candidate, companies conduct interviews to be able to assess the caliber and performance level of the candidate. But if you really want your interview session to be giving you the best possible results, it is imperative that you zero in on the right human resource interview questions.

Asking the right interview questions is mandatory if you seek to make the best of the interview time allotted. It is on these human resource interview questions that help you gather the required information about the candidate. This information further helps decide whether or not a candidate is suitable for the vacancies in question.

While the right questions let you know the candidate to the maximum possible, the wrong ones could lead you to legal hassles. This is because there are several questions that the recruiter is not allowed to ask as per various employment laws. These include questions on the basis of caste, color, nationality, age, race, sex and the like. So you not just need to make sure about the questions that you are supposed to ask but you also need to be sure of the ones that you are not supposed to put to.

Now when it is about chalking the right questions, common sense would point to the ones that are directly related to the job. Issues that concern the job position on a day-to-day basis could be could even be brought up. Asking a candidate questions pertaining to the job gives an idea of how well he or she shall fare if taken on board. Objectivity is the golden rule here that the interviewer needs to follow. Taking down notes could also prove to be of great help.

While the interview questions should lay emphasis on the concerned vacancy, it should also be able to provide an insight into the past performance of the candidate. This is because the past behavior of the candidate can give you a clear indication of how he or she shall perform in the near future. Things like how a particular task was completed, how a situation in the past was handles etc can be asked.

For better results you could even include some questions that pertain to the nature of the organization. Subjective questions that call for long answers can do the job for you in this case. The above mentioned tips are going to come in handy when you are all set to draft the perfect set of human resources interview questions. A little bit of care and attention is all that you need.

About the Author: Paul Abbey owns and operates Human Resource System.

 

Running a business is not at all easy by any stretch of the imagination. It is difficult and demanding at the best of times and for all sorts of reasons. Both business owners – entrepreneurs – and managers – those who help with its administration – need to learn  how to juggle competing and conflicting demands on their time and resources and to learn how to build better relationships with suppliers, staff and customers, as well as how to overcome the financial, legal, marketing and personal issues that impact their businesses significantly. In addition they have to be on their toes constantly, as things are all too often fluid and unstable. Just when one thinks he has a good grasp of a situation, things can change rapidly enough for one to need to return to the drawing board.

Many tricks to surviving and prospering exist, but one of the best is working around the common hazards that all business operators face along the way. One has to learn how one can successfully navigate through these hazards in order to help one’s business reach its full potential.

Andrew Griffith’s seminal book “101 Survival Tips for Your Business: Practical Tips to Help Your Business Survive and Prosper” offers both first-timers and experienced business owners 101 basic, simple and practical tips geared at precisely this: helping you run your business better by avoiding the most common problems that prevent businesses from prospering. All are designed to highlight common problems and to give you a clear course of action that will increase your chances of business survival.

This book has particular resonance in troubled times such as ours, where businesses must do all they can in order to make sure that they stay afloat and competitive.